Shipping policy

Lafosse Soap Co Shipping Policy

At Lafosse Soap Co, we strive to deliver your handcrafted soaps quickly and safely. This shipping policy outlines our process to ensure a smooth experience. Please review the details below.

Shipping Methods

We offer the following shipping options via the United States Postal Service (USPS):

  • USPS Ground Advantage: Our standard, economical option, with delivery in 2–5 business days after processing.
  • USPS Priority Mail: A faster option, with delivery in 1–3 business days after processing.

Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays).
  • Orders placed after 12:00 PM PST may begin processing the next business day.
  • Once processed, your order is handed over to USPS for delivery.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of your order, your selected shipping method, and your delivery address.
  • We offer free standard shipping (USPS Ground Advantage) on orders over $75 within the contiguous United States.
  • Additional fees may apply for shipments to Alaska, Hawaii, U.S. territories, or APO/FPO addresses.

Delivery Timeframes

  • USPS Ground Advantage: Typically delivers in 2–5 business days after processing.
  • USPS Priority Mail: Typically delivers in 1–3 business days after processing.
  • Delivery times are estimates provided by USPS and may vary due to factors like weather, holidays, or carrier delays.
  • International shipping is not currently offered.

Order Tracking

  • All orders include tracking information, which will be emailed to you once your order ships.
  • You can track your package on the USPS website or by contacting us at customerservice@lafossesoapco.com.

Shipping Restrictions

  • We ship to addresses within the United States, including APO/FPO addresses.
  • We cannot ship to P.O. boxes for orders containing certain oversized items.
  • Due to the nature of our products, we do not ship hazardous materials or items requiring temperature control (e.g., refrigerated goods).

Lost or Damaged Packages

  • Lost Packages: If your package is marked as delivered but not received, or not delivered within 10 business days of shipment, please contact us within 7 days of the expected delivery date. We will work with USPS to locate your package or file a claim.
  • Damaged Packages: If your order arrives damaged, please contact us within 3 days of delivery with photos of the damaged items and packaging. We will provide a replacement or refund, subject to USPS claim approval.
  • Lafosse Soap Co is not responsible for delays or issues caused by incorrect addresses provided at checkout.

Customer Responsibilities

  • Please ensure your shipping address is accurate and complete. Lafosse Soap Co is not responsible for delays or lost packages due to incorrect or undeliverable addresses.
  • Additional fees, such as redelivery or address correction fees charged by USPS, are the customer’s responsibility.

Contact Us

If you have questions about your order or our shipping policy, please reach out:

Thank you for choosing Lafosse Soap Co. We appreciate your support and look forward to delivering your order!

Last updated: June 9, 2025